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FAQs
Order Questions
What do I do if my item(s) arrives melted or damaged?
We’re sorry your item(s) have damage! We have a 100% satisfaction policy, and no-melt guarantee.
Some items break or melt during shipment. We’ll do our best to help.
Please email our team with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email or the chat for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can - stress free!
When will I get my refund?
Once your refund has been processed, you will be notified via email when the refund has been issued.
Please allow 3-5 days business days for the refund to reflect in your account.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 1 day for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
1 day after placing your order, you can click the tracking number link in the email or track your order on our website here.
What is your cancellation policy?
Orders can only be canceled before they have been dispatched.
Please email our team or use the chat button with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received a shipping confirmation email, it may not be impossible to cancel your order. However, we are 100% committed to your satisfaction, so please contact us so we can assist you.
How do I cancel my order?
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our shipping policy for further instructions.
Please email our team or use the chat button with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received a shipping confirmation email, it may not be impossible to cancel your order. However, we are 100% committed to your satisfaction, so please contact us so we can assist you.
Satisfaction Guarantee
We are 100% committed to your satisfaction. If your shipment arrived melted, or you aren’t completely satisfied with your choice kindly reach out to us.
Where To Pickup Orders?
Pickup orders will be available at the front desk at the New Hampshire Ave entrance. Please bring a copy of your receipt or email confirmation.
Our address is:
651 New Hampshire Ave. Lakewood, NJ 08701.
Astor Chocolate's Hours Of Operation are:
- Monday - Thursday 9:00 am - 5:00 pm
- Friday 9:00 am - 1:00 pm.
What if my package gets lost or arrives damaged?
Lost packages
At Le Belge Chocolatier, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Astor Shipping and Return Policies
What is your shipping policy?
Standard Shipping Method (When Insulation is not required) | |||
|---|---|---|---|
| Spend | $1 - $74.99 | $75 - $149.99 | $150 |
| Ground Shipping | $11.95 | Free | Free |
| 2nd Day Shipping | $15 | $10 | |
| Overnight Shipping | $35 | $20 | |
Insulated Shipping Method (When Insulation is required) | ||||
|---|---|---|---|---|
| Spend | $1 - $74.99 | $50 - $74.99 | $75 - $149.99 | $150+ |
| Ground Shipping + Ice & Insulation (when required) | $15.95 | $15.95 | Free | Free |
| 2nd Day Shipping + Ice & Insulation (when required) | $29 | $19 | $19 | $10 |
| Overnight Shipping + Ice & Insulation (when required) | $40 | $25 | ||
In order to protect your chocolates, we only ship out on Monday - Thursday. At times we cannot ship on Thursday and allow for the shipment to remain transit over the weekend.
*During Warm Weather months, Ground shipping is only available to the following states: CT, DC, DE, MA, ME, MD, NH, NJ, NY, PA, RI, VT
**Orders over $2000 do not qualify for free or discounted expedited shipping
***Rate apply to the Continental United States Shipping only
General Shipping Policy:
- Shipping Methods: We offer standard ground shipping, which typically takes 2-8 business days, 2nd day shipping, which typically takes 2-3 business days, and expedited shipping, which typically takes 1-2 business days. Please note that delivery times may vary based on your location and the availability of the product.
- Shipping Cost: The cost of shipping will vary depending on the size and value of your order, as well as the shipping method you choose. We will provide you with the shipping cost at checkout before you complete your purchase.
- Shipping Restrictions: We currently ship to addresses within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
- Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays may take longer to process.
- Delivery Cut-off Times: Orders placed before 1:00 PM EST will be processed that day. Orders placed after 1:00 PM EST will be processed the following business day
- Order Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package's delivery status.
- Delivery Issues: If you have any issues with the delivery of your package, please contact us within 5 business days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
- Returns: If you need to return an item, please review our Return Policy for instructions on how to return your item.
- Warm Weather Shipping Exception: During warm weather months, April 15th to September 15, we strive to guarantee the quality of perishable items such as chocolates, candies, and other heat-sensitive products during transit. Therefore, we default to 2nd Day or expedited shipping at checkout during these months to ensure the quality of your products with the exception of orders being sent to the following states, CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT. Additionally we will default to next day air during the warmer months to AZ, FL, and HI. We will also pack with insulation and a cold pack. During warm weather months, we will not ship orders on Thursday or Friday. When insulation is required, there is an additional $5 handling fee applied to Shipping at checkout.
- Shipping Changes: We reserve the right to change our shipping policy at any time without prior notice. Please check our website for updates to our policy.
We strive to provide the best shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.
Do you offer expedited shipping?
Yes, we do offer expedited shipping for an additional cost. Please refer to our Shipping Policy page for specifics, as the costs will vary based on location and weather.
Please keep in mind that orders placed after 1:00pm Monday - Wednesday will ship the following day.
Orders placed before 1:00pm EST Monday - Thursday ship out same day (barring holidays and warm weather exceptions).
We do not ship Friday - Sunday.
Please keep in mind that when the weather is warm in the location of shipment we do not allow for the chocolates to stay in transit over the weekend and might need to hold shipments until the following Monday.
If you have any further questions, please contact us.
What’s your return policy?
Due to food safety concerns, unfortunately we cannot accept returns. However we are 100% committed to your satisfaction and want to make things right. Please email or chat with us.
Do you ship worldwide?
We do not ship outside the US to residential addresses.
If you are a business and would like open an account with us, kindly contact our Hospitality or Food Service divisions.
Trade & Personalize Inquiries
Do You Offer Personalized and Customizable Products?
Sure we offer customizable products for a wide range of business needs.
Please refer to this list for the best place to learn more information:
- Hospitality - visit us here
- Hotel
- Resort
- Cruise Line
- Airline
- Food Service - visit us here
- Cafeteria
- Restaurant
- Food Service
- Private Label - learn more at here
- Travel Retail - visit us here
- Souvenir
- Gift Shop
- Amusement Park
- Theme Park
- National Park
- Museum
- Promotional Business - visit us here
- Business Gifts
- Customers
- Clients
- Employees
- Trade Show
Do You Offer Bulk Discounting / Wholesale?
Sure we offer wholesale and bulk discounts! Kindly visit our storefront on Faire to gain access to our wholesale and bulk pricing. You can find us at the following link: www.faire.com/direct/astorchocolatecorp.
If you are representing a brand, chain of stores, hotels, airlines, chain of restaurants and need to speak with an account manage, please contact us here.
General Inquiries
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Discount Code field.
• Click Apply to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
What Are Your Hours Of Operation?
Our Hours Of Operation are
- Monday - Thursday 9:00 am - 5:00 pm
- Friday 9:00 am - 1:00 pm.
Do You Offer Factory Tours?
We do not offer factory tours at this time.
Product Information
Do you have gluten free options?
Unfortunately, our products are not certified gluten-free. While some items may not contain gluten in their ingredients, there is always a possibility of cross-contamination due to shared equipment and airborne particles.
Are the chocolates kosher certified?
All of our chocolates are OU-D certified. When indicated on packaging we have the OU-Parve on a few select items.
Our products are certified kosher exclusively by the OU, unless otherwise indicated on the packaging for a specific production run. Please note that we do not offer Halav Yisroel products.
Additionally, we currently do not carry a Halal certification.
Do You Have Any Parve Items
Sure we have Parve items! Certified Kosher OU Parve!
BTW, they are vegan certified too!
Check out the collection HERE.
Get support
- Contact usAstor Chocolate 651 New Hampshire Avenue Lakewood, NJ 08701 P: 732.901.1000 Email: [email protected]. Hours of operation are - Monday - Thursday 9:00 am - 5:00 pm - Friday 9:00 am - 1:00 pm
- Chat with us